Top 5 Applications of Generative AI
In the ever-evolving landscape of artificial intelligence, Generative AI (genAI) has emerged as a transformative force, alleviating pain points and revolutionizing how we interact with digital content. The demand for novel, engaging, and personalized content has led to the development of generative models capable of creating text, images, video, and audio. Initially, specialized models like Google's DeepDream paved the way, showcasing the potential within specific data types. However, the true breakthrough came with the evolution of Generative Adversarial Networks (GANs) and WaveNet, expanding the capabilities of generative AI across various applications. Today, we explore how generative AI addresses pain points, particularly in audio, text, conversational models, and data augmentation, ushering in a new era of creativity and innovation. Stay with us until the end of this blog to find out!
What Is Generative AI?
Generative AI (genAI) encompasses any AI capable of creating novel text, images, video, or audio. It learns patterns from training data, generating unique outputs with similar statistical properties. These models employ prompts for guidance and utilize transfer learning to enhance proficiency. Early genAI models, like Google's DeepDream, were tailored for specific data types, such as image manipulation. While DeepDream excels in producing captivating visual effects, its expertise is confined to image processing, highlighting the specialization of various types of generative AI models.
Related: What Is Generative AI? Generative AI Explained
Generative AI Applications
In today’s tech-driven world, it is common to see a broad range of applications of generative AI in our everyday lives. Some of them may come across as common applications of deep learning in artificial intelligence while others may appear as examples of AI applications.
Audio Applications
Generative AI audio models employ sophisticated machine learning, artificial intelligence, and generative AI algorithms to craft novel sounds by drawing inspiration from diverse datasets such as musical scores, environmental sounds, audio recordings, or speech-to-sound effects. Once trained, these models showcase their prowess by producing original and distinctive audio content. Utilizing a variety of prompts, including environmental data, MIDI data, real-time user input, text prompts, and existing audio recordings, each model demonstrates its versatility and adaptability.
The applications of these generative AI audio models are as follows:
1. Data Sonification
These models excel in translating intricate data patterns into auditory representations, providing analysts and researchers with a unique avenue to comprehend and explore data through sound. The applications of this capability extend seamlessly into scientific research, data visualization, and the realm of exploratory data analysis.
2. Interactive Audio Experiences
Crafting immersive and interactive audio encounters, these models have the capability to generate dynamic soundtracks tailored for virtual reality settings and video games. Furthermore, their responsiveness to environmental shifts and user inputs enhances engagement, fostering a heightened level of immersion in the experience.
3. Music Generation and Composition
Seamlessly mastering the art of musical accompaniment and composition, these models effortlessly glean styles and patterns from pre-existing compositions. Their prowess lies in crafting intricate rhythms, melodies, and harmonies, making the process of generating original musical pieces an effortless endeavor.
4. Audio Enhancement and Restoration
Harness the power of generative AI to restore and elevate audio recordings. This transformative technology enables the reduction of noise, enhancement of overall sound quality, and elimination of artifacts. Particularly valuable for audio restoration in archival contexts, it ensures the preservation of audio content at its best.
5. Sound Effects Creation and Synthesis
Empowering the synthesis of unparalleled and lifelike sounds, these models have the capability to replicate instruments, craft abstract soundscapes, and generate environmental effects with remarkable realism. Whether mimicking real-world audio or crafting entirely novel auditory experiences, these models redefine the possibilities of sound generation.
6. Audio Captioning and Transcription
Revolutionizing accessibility across various media formats, these models play a pivotal role in automating speech-to-text transcription and audio captioning. From podcasts and videos to live events, their impact is profound, enhancing the inclusivity of content for a diverse audience.
7. Speech Synthesis and Voice Cloning
Unlock the potential of generative AI models to replicate someone's voice with unparalleled precision, allowing for the creation of speech that perfectly emulates their distinctive tone. This innovation proves invaluable in audiobook narration, voice assistant applications, and the production of seamless voice-overs.
8. Personalized Audio Content
Leverage the capabilities of generative AI models to craft personalized audio content, intricately tailored to individual preferences. From immersive ambient soundscapes to curated personalized playlists, and even AI-generated podcasts, this innovation offers a bespoke audio experience for each listener.
How Do Generative AI Audio Models Work?
Similar to other AI systems, generative audio models undergo training on extensive datasets to produce novel audio outputs. The training method varies depending on the architecture of each model.
Let's delve into this process by examining two notable models: WaveNet and GANs.
WaveNet
Developed by Google DeepMind, WaveNet stands as a pioneering generative audio model rooted in deep neural networks. Harnessing dilated convolutions, it achieves high-quality audio outputs by referencing preceding audio samples. Renowned for its ability to produce lifelike speech and music, WaveNet finds applications in speech synthesis, audio enhancement, and audio style adaptation. The operational flow unfolds through waveform sampling, dilated convolution for recognizing extensive patterns, an autoregressive model for sequential sample generation, softmax sampling for varied outputs, and a training protocol using maximum possibility estimation for refining model parameters.
Generative Adversarial Networks (GANs)
A GAN, comprising a generator for crafting audio samples and a discriminator for assessing authenticity, operates through a nuanced process:
Architecture: GANs consist of a generator creating audio from random noise and a discriminator evaluating authenticity.
Training Dynamics: During training, the generator refines its output to appear genuine, reducing binary cross-entropy loss.
Adversarial Loss: GANs work to minimize adversarial loss, narrowing the gap between real and generated audio.
Audio Applications: GANs serve diverse audio purposes, including music creation, style modulation, and rectification, offering a spectrum of applications from generating new music to adapting styles and eliminating imperfections.
Text Applications
Artificial intelligence text generators harness the power of AI to craft written content, offering invaluable assistance in areas such as website content creation, report and article generation, and crafting engaging social media posts. Leveraging existing data ensures content alignment with specific interests, and these AI text generators extend their utility by providing personalized recommendations, spanning from product suggestions to relevant information.
Explore the diverse applications of generative AI text models listed below:
1. Language Translation
Harnessing the capabilities of these models significantly enhances language translation services. With the ability to analyze extensive volumes of text, they excel in generating accurate translations in real-time. The result is improved communication across diverse languages, facilitating seamless understanding and collaboration.
2. Content Creation
Content creation, encompassing blog posts, social media content, product descriptions, and beyond, stands out as a premier application. These models, enriched by extensive training data, exhibit the remarkable ability to swiftly generate high-quality content. Elevating efficiency and output, they redefine the landscape of content creation.
3. Summarization
Invaluable for text summarization, these models excel at distilling information into concise and easily digestible versions by emphasizing key points. Their utility extends to summarizing extensive materials such as research papers, books, blog posts, and more, simplifying complex content for efficient understanding.
4. Chatbot and Virtual Assistants
Essential for virtual assistants and chatbots, text-generation models empower these systems to engage with users in natural, conversational interactions. These intelligent assistants comprehend user queries, deliver pertinent responses, and offer personalized information and support, enhancing the overall user experience.
5. SEO-Optimized Content
In the realm of search engine optimization, text generators play a pivotal role. They streamline the process of optimizing text by crafting meta descriptions, headlines, and selecting keywords strategically. This tool enables users to identify highly searched topics and assess keyword volumes, ensuring the creation of URLs that rank prominently in search engine results.
How Do Generative AI Text Models Work?
AI-powered content generators revolutionize content creation through advanced techniques like natural language processing (NLP) and natural language generation (NLG). These tools excel in enhancing enterprise data, customizing content in response to user interactions, and composing personalized product descriptions, providing a cutting-edge solution for modern content needs.
Algorithmic Structure and Training
NLG-driven content is crafted and structured through sophisticated algorithms. These text-generation algorithms embark on an unsupervised learning journey, immersing themselves in extensive datasets. During this phase, a language transformer model extracts a diverse range of insights, becoming adept at creating precise vector representations. This expertise enables the model to predict words, phrases, and larger textual blocks with heightened context awareness, resulting in content of unparalleled quality and relevance.
Evolution from RNNs to Transformers
Traditionally, Recurrent Neural Networks (RNNs) have been a staple in deep learning but struggle with modeling extended contexts due to the vanishing gradient problem. Transformers emerged as a solution, offering advantages like parallel processing capabilities and proficiency in recognizing long patterns. The text generation process involves data collection and pre-processing, model training on token sequences, generation of new text based on trained models, decoding strategies like beam search, op-k/top-p sampling, or greedy coding, and fine-tuning for specific tasks or domains. This revolutionary approach ensures robust language models with enhanced performance.
Conversational Applications
Conversational AI is dedicated to facilitating natural language interactions between humans and AI systems, utilizing advanced technologies such as NLG and Natural Language Understanding (NLU). This results in effortless and fluid conversations, enhancing user experience and enabling various applications of generative AI conversational models.
1. Natural Language Understanding (NLU)
Conversational AI employs advanced NLU techniques to comprehend and interpret the meanings embedded in user statements and queries. By scrutinizing intent, context, and entities within user inputs, conversational AI extracts crucial information to craft relevant and accurate responses.
2. Speech Recognition
Conversational AI systems leverage sophisticated algorithms to convert spoken language into text, enabling them to comprehend and process user inputs in the form of voice or speech commands.
3. Natural Language Generation (NLG)
Conversational AI systems employ NLG techniques to generate human-like answers in real-time. Through the utilization of pre-defined templates, neural networks, or machine learning models, these systems can produce meaningful and contextually appropriate responses to user queries.
4. Dialogue Management
Leveraging robust dialogue management algorithms, conversational AI systems uphold context-aware and coherent conversations. These algorithms enable AI systems to comprehend and respond to user inputs in a natural and human-like manner.
How Do Generative AI Conversational Models Work?
In the realm of conversational AI, underpinned by deep neural networks and machine learning, the typical flow includes:
Interface: Users input text or leverage automatic speech recognition, transforming spoken words into text.
Natural Language Processing: Extracts user intent, translating the input into structured data.
Natural Language Understanding: Processes data based on context, grammar, and meaning, comprehending entities and intent. It also serves as a dialogue management unit, crafting suitable responses.
AI Model: Predicts the optimal response based on user intent and training data. Natural language generation then formulates a fitting response for human interaction.
Data Augmentation
Leveraging artificial intelligence algorithms, particularly generative models, facilitates the creation of synthetic data points to supplement existing datasets. Commonly applied in machine learning and deep learning, this practice enhances model performance by expanding both the dataset's size and diversity. Data augmentation proves beneficial in addressing challenges posed by imbalanced or limited datasets. By generating new data points akin to the original set, data scientists bolster model strength and improve generalization to unseen data. Promising generative AI models, such as Variational Autoencoders (VAEs) and Generative Adversarial Networks (GANs), excel in crafting high-quality synthetic data. These models grasp the underlying data distribution, producing samples closely resembling the originals.
Variational Autoencoders (VAEs)
A type of generative model employing an encoder-decoder architecture, Variational Autoencoders (VAEs) operate by having the encoder learn a lower-dimensional representation (latent space) of input data, while the decoder reconstructs the input data from this latent space. VAEs introduce a probabilistic structure to the latent space, enabling the creation of new data points through sampling from the learned distribution. Particularly valuable for data augmentation tasks involving complex structured input data such as text or images, VAEs contribute to enhanced model performance.
Generative Adversarial Networks (GANs)
Generative Adversarial Networks (GANs) comprise two neural networks – a discriminator and a generator – trained concurrently. The generator crafts synthetic data points, and the discriminator evaluates the quality of the generated data by comparing it to the original. In a competitive dynamic, the generator strives to produce realistic data to deceive the discriminator, which in turn aims to distinguish real from generated data. Over the course of training, the generator improves its ability to generate high-quality synthetic data.
Various AI applications and examples leverage GANs for generative AI data augmentation models, such as:
1. Medical Imaging
Creating synthetic medical imaging, such as MRI scans or X-rays, contributes to expanding training datasets and improving the performance of diagnostic models.
2. Natural Language Processing (NLP)
Generating novel text samples involves altering existing sentences, such as substituting words with synonyms, introducing noise, or rearranging word order. This technique proves valuable in enhancing the effectiveness of machine translation models, text classification, and sentiment analysis.
3. Computer Vision
Augmenting image datasets involves generating new images through various transformations such as translations, rotations, and scaling. This approach contributes to improving the performance of object detection, image classification, and segmentation models.
4. Time Series Analysis
Creating synthetic time series data involves modeling underlying patterns and generating new sequences with similar characteristics. This process contributes to improving the performance of anomaly detection, time series forecasting, and classification models.
5. Autonomous Systems
Generating synthetic sensor data for autonomous vehicles and drones enables safe and extensive training of artificial intelligence systems without introducing real-world risks.
6. Robotics
Creating synthetic objects and scenes enables robots to be trained for tasks such as navigation and manipulation in virtual environments, providing a controlled and adaptable training ground before real-world deployment.
How Do Generative AI Data Augmentation Models Work?
Augmented data involves slight modifications to original data, while synthetic data is artificially generated without relying on the original dataset. Synthetic data generation often employs techniques like GANs and deep neural networks (DNNs).
Various data augmentation methods include:
1. Text Data Augmentation
- Sentence or word shuffling: Randomly change the position of a sentence or word.
- Word replacement: Substitute words with synonyms.
- Syntax-tree manipulation: Paraphrase sentences using the same words.
- Random word insertion: Add words randomly.
- Random word deletion: Remove words randomly.
2. Audio Data Augmentation
Enhance audio datasets for improved model performance using various techniques:
- Noise injection: Introduce random or Gaussian noise to enrich audio features.
- Shifting: Shift audio left or right by random seconds.
- Changing speed: Stretch the time series by a fixed rate.
- Changing pitch: Randomly alter the audio pitch for diversity.
3. Image Data Augmentation
Elevate image datasets through data augmentation techniques:
- Color space transformations: Randomly adjust RGB channels, brightness, and contrast.
- Image mixing: Blend and combine multiple images for diversity.
- Geometric transformations: Randomly crop, zoom, flip, rotate, and stretch images (use caution to avoid diminishing model performance).
- Random erasing: Introduce diversity by removing parts of the original image.
- Kernel filters: Randomly modify image sharpness or blurriness.
Visual/Video Applications
Generative AI is revolutionizing video applications, enabling the creation, modification, and analysis of video content in unprecedented ways. Yet, ethical concerns like Deep Fakes demand attention. Detecting and mitigating misuse, ensuring authenticity, obtaining informed consent, and addressing impacts on the video production job market are challenges requiring careful consideration.
Discover the diverse applications of generative AI in the realm of video content listed below:
1. Content Creation
Generative models play a pivotal role in crafting authentic video content, encompassing animations, visual effects, and entire scenes. This proves invaluable for filmmakers and advertisers with budget constraints, offering a cost-effective alternative to extensive CGI or live-action productions.
2. Video Enhancement
Generative models excel in enhancing video quality by upscaling low-resolution footage, interpolating missing frames for smoother playback, and restoring old or damaged video content. This versatile application proves instrumental in improving overall video viewing experiences.
3. Personalized Content
Generative AI empowers dynamic video customization, tailoring content to individual preferences. This transformative capability allows for personalized adjustments, like displaying a viewer's name on a signboard or showcasing products based on their previously expressed interests, ensuring a uniquely engaging viewing experience.
4. Virtual Reality and Gaming
Generative AI unlocks the creation of lifelike, interactive environments and characters, revolutionizing the gaming and virtual reality landscape. This innovation introduces the potential for highly dynamic and responsive worlds, enhancing the immersive quality of gaming and virtual reality experiences.
5. Video Compression
Generative models play a crucial role in advancing video compression efficiency by learning to recreate high-quality videos from compressed representations. This innovation holds the promise of more effective video compression techniques, optimizing storage and transmission without compromising visual quality.
How Do Generative AI Video Models Work?
Developing a generative video model comprises the process of crafting computer programs capable of generating novel videos by leveraging insights extracted from existing ones. These models assimilate knowledge from diverse video collections, enabling them to produce videos characterized by a distinctive yet authentic aesthetic. Their versatility finds practical utility across a spectrum of industries, notably in virtual reality, film production, and video game development.
Generative video models are harnessed for tasks ranging from content creation to video synthesis and the seamless generation of special effects. The creation of such models involves the following approaches:
Preparing Video Data
The initial stage involves curating a diverse selection of videos that mirror the desired output. Carefully honing and perfecting this assortment, by eliminating any irrelevant or lower-quality content, ensures a blend of quality and relevance. Subsequently, the data is categorized into distinct sets for training the model and validating its performance. This meticulous organization sets the foundation for a well-informed and effective generative video model.
Choosing the Right Generative Model
Selecting the right architecture for video generation is crucial. There are various options, such as Variational Autoencoders (VAEs) and Generative Adversarial Networks (GANs). Here's a breakdown:
- Variational Autoencoders (VAEs): These models gain an understanding of videos in a hidden space and then generate new sequences by drawing samples from this learned hidden domain.
- Generative Adversarial Networks (GANs): Comprising a generator and discriminator, GANs collaborate to create realistic videos.
- Recurrent Neural Networks (RNNs): These models excel at recognizing time-based patterns in videos, generating sequences based on identified patterns.
- Conditional generative models: These models produce videos based on specific provided attributes or data.
When choosing an architecture, factors like computational requirements, complexity, and project-specific needs should be carefully considered. Contact Mobiz, a leading IT firm for consultation.
Training Process for the Video Generation Model
The configuration and hyperparameters for the chosen generative model are meticulously defined. The carefully curated video data serves as a teacher for the model, with the goal of producing diverse and realistic video sequences. Continuous monitoring of the model's effectiveness is imperative, accomplished through consistent evaluation using the validation dataset.
Refining the Output
As necessary, refine the generated sequences to enhance their clarity and continuity. Implement a range of enhancement techniques, including reducing noise, stabilizing the video, and adjusting colors to achieve the desired visual quality.
Assessment and Optimization of the Model
Thoroughly assess the generated videos against diverse criteria, including visual appeal, authenticity, and variety. Seeking insights from specialized users or experts proves invaluable in evaluating the utility and efficiency of the video-generating model.
Putting the Model to Use
Upon confirming proper functionality, the model is ready to be deployed for generating new video sequences. This versatile video generation model finds application in various domains, such as video creation, crafting special cinematic effects, or enhancing immersive experiences in virtual reality.
Closing Thoughts
Generative AI (genAI) stands at the forefront of innovation, transforming how we create, interact with, and analyze various forms of content. From audio applications, text generation, to data augmentation, generative models showcase unparalleled versatility. The intricate workings of models like WaveNet and GANs demonstrate the depth of their capabilities. However, as generative AI continues to revolutionize video applications, ethical concerns necessitate careful navigation. The evolution of generative AI promises a future where creativity knows no bounds, but responsible use is paramount.
Frequently Asked Questions
What Is Generative AI?
Generative AI is a type of artificial intelligence that creates new content, such as text, images, video, or audio, based on patterns learned from training data.
What Are the Real-Life Applications of Gen AI?
Gen AI finds applications in content creation, image and video generation, text-to-speech synthesis, and more, impacting industries like marketing, entertainment, and design.
What Are the Applications of Generative AI in Healthcare?
In healthcare, Generative AI aids medical imaging analysis, drug discovery, personalized treatment plans, virtual health assistants, and predictive analytics for patient outcomes.
What Are the Five Applications of Artificial Intelligence?
AI applications include healthcare diagnostics, autonomous vehicles, natural language processing, recommendation systems, and fraud detection in finance.
All About the Benefits of DaaS (Desktop As A Service)
In the wake of the COVID-19 pandemic, the global workforce underwent a seismic shift towards remote operations, prompting a surge in the adoption of Desktop as a Service (DaaS). As businesses struggled with the challenges posed by the sudden transition to remote work, the need for efficient provisioning of devices became essential. This blog delves into the transformative concept of DaaS, unraveling its intricacies, exploring its business model, and shedding light on the distinct advantages that position it as a game-changer, particularly for smaller IT organizations. Join us on a journey to uncover the evolution, benefits, and dynamic landscape of DaaS in the contemporary realm of technology.
What Is DaaS?
Desktop as a Service (DaaS) enables organizations to deploy virtual desktops hosted in the cloud, allowing users to access a fully functional desktop environment remotely. DaaS providers manage the infrastructure, security, and maintenance, delivering desktops to any device with internet access. Unlike traditional virtual desktop infrastructure (VDI) setups, DaaS is a subscription-based model that includes backend management and regular updates, offering a flexible and secure option for businesses to provide remote access to employees.
DaaS Business Model
The demand for DaaS rose sharply as businesses sought secure, cloud-hosted solutions for remote desktop access during the pandemic. DaaS providers configure, update, and secure virtual desktops accessible from anywhere, allowing employees to work remotely with ease. DaaS contracts typically include provisions for user quantity, security measures, and software installations, all billed on a per-user basis, making it a scalable, budget-friendly alternative to on-site infrastructure.
Desktop as a Service Model versus Desktop as a Service Model
The acronym “DaaS” can be confusing, as it refers to both Desktop as a Service and Device as a Service. Desktop as a Service (DaaS) centers on cloud-hosted virtual desktops accessible from multiple devices, while Device as a Service provides physical hardware on a subscription basis. DaaS (Desktop) emphasizes virtual access to resources, enabling businesses to provide secure desktops without physical hardware.
Benefits of DaaS
Desktop as a Service offers unique advantages, especially for businesses with distributed workforces or remote employees:
- Flexible Scaling: Easily add or remove virtual desktops based on current needs, optimizing resources without investing in new hardware.
- Reduced Capital Expenditure: Shifting desktop solutions to an operational expense model helps organizations allocate funds to core initiatives instead of capital outlays.
- Enhanced Security: DaaS providers manage security, keeping desktops up-to-date with the latest patches and protections.
- IT Workload Reduction: Outsourcing desktop management to DaaS providers frees up IT teams for strategic projects.
- Seamless Disaster Recovery: Cloud-based desktops enable continuous backup, making disaster recovery easier and faster in the event of disruptions.
Related: DaaS in Cloud Computing: Types, Benefits, and Implementation
Final Thought:
Desktop as a Service (DaaS) transforms the provisioning of devices into a subscription-based model, streamlining operations for businesses. The surge in DaaS adoption, accelerated by the pandemic, reshapes IT landscapes, particularly benefiting smaller organizations. Whether through refurbished sales, dynamic scaling, or workload reduction, DaaS proves invaluable. The distinction between DaaS and desktop-as-a-service clarifies their roles, emphasizing tangible hardware for the former and virtual desktops for the latter. As DaaS continues to evolve, its benefits, including cost flexibility and automated management, position it as a catalyst for IT efficiency and adaptability in the ever-changing technological landscape.
Frequently Asked Questions
What Are the Advantages of DaaS?
Advantages of DaaS include:
- Desktop scaling flexibility
- Transition from capital to operating expenses
- Reduced IT workload
- Automatic patch and update management
What Are the Benefits of Citrix DaaS?
The top 2 benefits of Citrix DaaS are:
- Enhanced remote desktop solutions
- Improved scalability and flexibility
What Are the Disadvantages of DaaS?
The disadvantages of DaaS are as follows:
- Dependency on internet connectivity
- Potential security concerns
- Subscription costs
Creating a Dynamic Form Widget in ServiceNow Using JSON Configuration
ServiceNow is flexible to the extent that it allows you to create custom widgets. The purpose of this customer widget is to give users a better experience. In this blog post, you will learn about creating a dynamic form widget in ServiceNow.
The Challenge
One of the requirements was to create a widget where users can input a JSON configuration and dynamically generate a form. With this approach, it provides a flexible way to build forms based on configurations from the user end, and supports string and reference fields.
The Solution
The dynamic form widget lets users input a JSON configuration. This configuration then dynamically generates a read-only form. The form generated by the widget is based on the specified configuration. With the help of sn-record-picker, the form supports both string fields and reference fields.
Widget Overview
There are two main sections as far as the widget overview is concerned. The first is a text area that entertains JSON configuration. As far as the second section is concerned, it is a dynamically generated form that is based on the JSON configuration.
Implementation Details
Here is a detailed guide about the implementation components of the dynamic form widget.
HTML
A textarea for the JSON input is included by the widget's HTML part. Besides this, a button and a section are also included to display the form that is generated.
- Textarea for JSON Input: A textarea (<textarea>) is the space that allows users to input JSON configuration. Textarea makes use of AngularJS's ng-model directive and binds the input value to c.jsonConfig.
- Button: The makeForm function is triggered by the button when it is clicked.
- Generated Form: An ng-repeat directive is used to generate the form. This directive iterates over c.res, and creates each field with the help of a custom directive (json-form-directive).
Client Script
The JSON is broken into parts by the client script for better visibility. The client script also initiates the server call to get reference data whenever it is needed to do so.
- Controller Initialization: The controller with default values for jsonConfig and formVisibility is initialized in this step.
- makeForm Function: This function breaks the JSON input so each item can be separately checked. If the item is of type "reference" and has a table property, it sets the necessary data and calls the server script to fetch the reference data. Once the data is fetched, it sets formVisibility to true to display the form.
Server Script
The server script fetches additional data for reference fields based on the input.
- Data Retrieval: GlideRecord queries the specified table if the input data is given. The sys_id fetches the display name from the reference field. This data is then returned in order to be used in the form.
Directive
The directive is the unique part of this widget. It dynamically generates form fields based on the JSON configuration.
How the Directive Works
- Initialization: When the directive is used in the HTML, AngularJS initializes it and isolates the scope with the provided attributes.
- Template Rendering: Based on the typ attribute, the directive template either renders a read-only input field for string types or a sn-record-picker for reference types.
- Controller Logic: The directive's internal controller initializes the picker object so that sn-record-picker displays the correct reference data.
Example Usage
When you input the following JSON into the text area and click the "Make Form" button, the widget will generate a form with two read-only fields. The first field is for the first name, and the second is for the department. The name of the department is displayed by using a sn-record-picker.
Conclusion
This widget illustrates how to utilize AngularJS directives to create a dynamic and customizable form in ServiceNow. By allowing users to specify form configurations through JSON, we provide a flexible and powerful solution in ServiceNow for rendering read-only forms with multiple data types.
This pattern does not need to be limited to just the field types and configurations that are mentioned here. Rather it can support additional field types and configurations. This is the reasons why this tool is so versatile and has a number of different use cases. Get in touch with us and let us create dynamic form widget for you!
What Is an Application Delivery Controller?
Amidst the dynamic shifts in enterprise mobility and cloud computing, the delivery of applications has undergone a transformative shift. The traditional challenges of desktop-bound software accessed via LAN have given way to a dynamic environment where modern business applications must seamlessly traverse diverse networks and physical workplace boundaries. This evolution has brought about a crucial role for Application Delivery Controllers (ADCs) within enterprises. As organizations adapt to the rise of hybrid workforces and the expectation for always-available business applications, ADCs play a pivotal role in ensuring optimal performance, constant availability, and robust security. This blog delves into the workings of ADCs, exploring their role in load balancing, monitoring server health, fortifying security measures, and addressing the evolving threats in web-based delivery. As we examine how ADCs enhance application performance and contribute to a secure digital environment, we also glimpse into the future, where these controllers are expected to evolve into more "self-automated" entities to meet the dynamic demands of advancing applications. Join us on this journey to understand why organizations consider ADCs indispensable in securely delivering applications in the contemporary IT landscape.
Why Do Organizations Use Application Delivery Controllers (ADCs)?
Applications have undergone a substantial evolution, particularly in the context of enterprise mobility and cloud computing. In today's landscape, the term "delivery" has gained universal acceptance, representing the mechanism through which applications reach users. Unlike the traditional model of desktop-bound software confined to local servers accessible via LAN, modern business applications must transcend various networks and physical workplace boundaries.
In this dynamic environment, application delivery controllers play a pivotal role within enterprises. Widely deployed, these controllers facilitate application adaptation to contemporary networks and protocols, ensuring optimal performance and constant availability without compromising security. This becomes increasingly crucial with the rise of hybrid workforces, where employees expect business applications to mirror the intuitive, always-available nature of their personal devices and applications.
The paradigm shift towards a flexible work environment, where personal devices are prevalent, necessitates a robust IT infrastructure. Businesses invest significantly in ensuring uninterrupted access to applications and information, recognizing the need to accommodate a workforce operating at any time. To mitigate potential server failures, IT organizations implement fault-tolerance measures, such as deploying additional servers or utilizing co-located sites. Application Delivery Controllers (ADCs) play a key role in this strategy, ensuring seamless failover by distributing application workloads across an active server cluster in one or multiple locations.
How Does an Application Delivery Controller Work?
An application delivery controller manages inbound application traffic using advanced algorithms and policies. While the basic round-robin method evenly distributes client requests across servers, it lacks sophistication as it assumes uniform server capabilities without considering health or responsiveness. Administrators can enhance load balancing by implementing policies that evaluate various criteria, such as packet header keywords or requested file types, enabling the ADC to intelligently direct inbound requests to the most suitable server.
Beyond load balancing, application delivery controllers play a crucial role in monitoring server health. They go beyond standard ping tests, assessing a server's operational status and specific health criteria. If issues are detected, the ADC seamlessly redirects traffic to an alternative server, averting potential disruptions.
Moreover, these controllers offer robust monitoring capabilities, providing real-time and historical analysis of user and network traffic. Metrics such as round-trip times, bandwidth usage, and datacenter and wide area network (WAN) latency are meticulously tracked. This wealth of information not only aids help desk staff in efficiently identifying and resolving issues but also ensures a faster resolution for end-users.
Application Delivery ControllerHow Does an Application Delivery Controller Help with Application Performance?
The evolution of web-based delivery has exposed applications to a myriad of threats that traditional LAN-bound counterparts never faced. In response to the increasing mobility of the workforce and the demand for remote access, IT must fortify defenses against external attacks and data leakage.
Functioning as the primary gateway to the network, Application Delivery Controllers (ADCs) play a pivotal role in enforcing robust security measures. Authentication of users accessing applications is a fundamental aspect, especially in SaaS-based scenarios. ADCs, leveraging on-premises active directory data stores, enhance security by eliminating the need to store credentials in the cloud. This not only bolsters security but also elevates user experience through seamless single sign-on across multiple applications.
The prevalence of the XML-based SAML protocol simplifies the application login process, with ADCs acting as SAML agents to authorize users through various data stores or even credentials from platforms like Facebook or Google.
To combat the surge in Distributed Denial-of-Service (DDoS) attacks targeting internal server resources, ADCs implement rate-limiting measures. This involves throttling massive inbound requests during an attack, conserving bandwidth and preventing server overload.
ADCs have seamlessly integrated load balancing with advanced layer 7 protection, including Web Application Firewalls (WAFs). Traditionally standalone, WAFs inspect data packet headers for malicious content, and now, most ADCs offer this protection as an integral feature.
Application delivery controllers support both positive and negative security models. In "learning" mode, ADCs analyze traffic patterns to identify normal behavior and automatically flag and block malicious requests like SQL injection or cross-site scripting. Signature-based protection, integrated with third-party security providers, enhances the ADC's ability to employ a comprehensive hybrid security model for applications and users.
What’s Next for Application Delivery Controllers?
While Application Delivery Controllers (ADCs) currently play a crucial role in securely delivering applications and data, their evolution is imperative to keep pace with advancing applications. The advent of Software-Defined Networking (SDN) has intensified the expectation for ADCs to operate as a service. In the era of application-centric network protocols, ADCs must undergo a transformation towards being more "self-automated." This evolution is necessary to seamlessly optimize and protect a diverse array of applications, aligning with the dynamic demands of the evolving technological landscape. The trajectory forward for ADCs involves not just adapting but proactively shaping the future of application delivery in the realm of IT organizations.
The Bottom Line
The deployment of Application Delivery Controllers (ADCs) has become indispensable for organizations navigating the dynamic landscape of modern applications. As applications evolve to meet the demands of enterprise mobility and cloud computing, the role of ADCs in ensuring secure and seamless delivery becomes paramount. These controllers not only address challenges related to application traffic management and load balancing but also play a pivotal role in fortifying security measures against external threats and attacks. With a focus on adaptability and self-automation, the future trajectory of ADCs aligns with the evolving technological landscape, promising to proactively shape the realm of application delivery in IT organizations. As organizations strive for enhanced performance, security, and adaptability, ADCs stand as a foundational element in the ever-evolving domain of application delivery.
Frequently Asked Questions
What Is the Application Delivery Process?
The application delivery process encompasses the end-to-end lifecycle of deploying software applications to users. It involves planning, development, testing, deployment, and ongoing management to ensure efficient, secure, and optimized delivery.
What Is an Application Delivery Method?
An application delivery method refers to the approach or technique used to deploy and provide access to software applications. It includes traditional methods, virtualized environments, and cloud-based solutions, each offering distinct advantages in managing application delivery.
What Are the 3 Methods of Application Delivery?
The three methods of application delivery are traditional, virtualized, and cloud-based. Traditional methods involve on-premises deployment, virtualized methods use virtual machines or containers, and cloud-based methods leverage cloud infrastructure for scalable and flexible application delivery.
What Is Application Delivery and Security?
Application delivery and security involve ensuring the secure deployment of software applications. It includes measures to protect applications from cyber threats, data breaches, and unauthorized access. Security practices are integrated into the application delivery process to maintain a robust and protected environment.
Understanding LLMOps: Large Language Model Operations
In the rapidly evolving landscape of technology, Large Language Models (LLMs) have emerged as transformative game-changers, revolutionizing the way we interact with AI-powered applications. For this reason, tech enthusiasts and professionals need to explore the intricacies of LLMOps, spanning development, deployment, and maintenance. From understanding the rise of LLMOps to the selection of foundation models, adaptation to downstream tasks, and the nuances of evaluation, this blog equips readers to harness the potential of LLMs effectively. Through a step-by-step guide, we will shed light on the complexities of LLMOps, offering valuable insights and practical knowledge to navigate the dynamic landscape of Large Language Models in the contemporary AI ecosystem.
Large Language Models Definition: What Is a Large Language Model?
LLMOps, an abbreviation for Large Language Model Operations, encapsulates the essence of MLOps tailored specifically for Large Language Models (LLMs). In essence, LLMOps represents a novel toolkit and a set of best practices designed to proficiently navigate the entire lifecycle of applications powered by Large Language Models. This comprehensive approach spans the developmental phase, deployment procedures, and ongoing maintenance.
To grasp the concept of LLMOps as "MLOps for LLMs," it is crucial to elucidate the terms LLMs and MLOps:
LLMs, denoting Large Language Models, are sophisticated deep learning models adept at generating human language outputs. These models boast billions of parameters and undergo training on vast corpora comprising billions of words, hence earning the designation of large language models.
MLOps, short for Machine Learning Operations, encompasses a suite of tools and optimal methodologies tailored to oversee the lifecycle of applications propelled by machine learning.
Why the Rise of LLMOps?
The emergence of Early Large Language Models (LLMs) like BERT and GPT-2 dates back to 2019, yet it is only now, nearly five years later, that the concept of LLMOps is undergoing a meteoric rise. This surge can be primarily attributed to the heightened visibility of LLMs following the unveiling of ChatGPT in December 2022.
In the aftermath, a plethora of applications have harnessed the potency of LLMs, ranging from renowned chatbots like ChatGPT to more personalized ones such as Michelle Huang engaging in conversations with her childhood self. Additionally, LLMs have been instrumental as writing assistants for tasks like editing or summarization (e.g., Notion AI), and have found specialized applications in domains like copywriting (e.g., Jasper and copy.ai) and contracting (e.g., lexion).
The spectrum expands further to encompass programming assistants, aiding in tasks from code composition and debugging (e.g., GitHub Copilot) to code testing (e.g., Codium AI) and even identifying security threats (e.g., Socket AI).
As individuals delve into the development and deployment of LLM-powered applications, the shared experiences highlight a notable sentiment, encapsulated by Chip Huyen's insight: "It’s easy to make something cool with LLMs, but very hard to make something production-ready with them."
The realization has clarified that constructing production-ready LLM-powered applications introduces distinct challenges, setting it apart from the conventional approach of building AI products with classical ML models. In response to these challenges, there is a growing imperative to forge new tools and best practices specifically tailored to navigate the nuanced lifecycle of LLM applications, thus giving rise to the prevalent adoption of the term "LLMOps."
How Do Large Language Models Work?
The procedures encompassed in LLMOps share certain parallels with those of MLOps. However, the process of constructing an application powered by Large Language Models (LLMs) deviates significantly due to the advent of foundation models. Rather than embarking on the arduous journey of training LLMs from scratch, the focal point shifts towards the adaptation of pre-trained LLMs for downstream tasks.
A pivotal trend is reshaping the landscape of training neural networks— the conventional paradigm of training a neural network from scratch on a specific target task is swiftly becoming antiquated. This shift is particularly pronounced with the rise of foundation models, exemplified by GPT. These foundational models, crafted by a select few institutions equipped with substantial computing resources, usher in a paradigm where achieving proficiency in various applications is attained through nimble fine-tuning of specific sections of the network. This approach is complemented by strategies such as prompt engineering or an elective process of distilling data or models into more streamlined, purpose-specific inference networks.
Step 1: Selection of a Foundation Model
Foundation models represent Large Language Models (LLMs) that undergo pre-training on extensive datasets, rendering them versatile for a myriad of downstream tasks. The process of training a foundation model from scratch is inherently intricate, time-intensive, and financially burdensome, necessitating substantial resources that only a select few institutions possess.
To underscore the magnitude of this undertaking, consider a study conducted by Lambda Labs in 2020, revealing that the training of OpenAI's GPT-3, boasting a colossal 175 billion parameters, would demand a staggering 355 years and incur costs amounting to $4.6 million when utilizing a Tesla V100 cloud instance.
In the contemporary AI landscape, a pivotal epoch is unfolding, often likened to the "Linux moment" within the community. Developers find themselves confronted with a choice between two categories of foundation models, each entailing a delicate balance between performance, cost, ease of use, and flexibility: the proprietary models and their open-source counterparts.
Proprietary models stand as exclusive, closed-source foundation models, typically owned by companies endowed with substantial expert teams and sizable AI budgets. Distinguished by their expansive scale, these models often outperform their open-source counterparts and boast user-friendly, off-the-shelf accessibility.
However, the primary drawback associated with proprietary models lies in their costly Application Programming Interfaces (APIs). Moreover, these closed-source foundation models offer limited or no flexibility for adaptation by developers, presenting a potential constraint in customization.
Notable providers of proprietary models include industry leaders such as OpenAI, with offerings like GPT-3 and GPT-4, co:here, AI21 Labs featuring Jurassic-2, and Anthropic showcasing Claude.
In contrast, open-source models find a communal hub on platforms like HuggingFace. While these models tend to be more modest in size and capabilities compared to their proprietary counterparts, they offer a distinct advantage in terms of cost-effectiveness and greater adaptability for developers.
Prominent examples of open-source models include Stable Diffusion by Stability AI, BLOOM by BigScience, LLaMA or OPT by Meta AI, and Flan-T5 by Google. Additionally, projects like GPT-J, GPT-Neo, or Pythia spearheaded by Eleuther AI contribute to the expanding landscape of accessible, community-driven AI models.
Step 2: Adaptation to Downstream Tasks
Upon selecting your foundation model, accessing the Large Language Model (LLM) becomes achievable through its Application Programming Interface (API). If you are accustomed to interfacing with other APIs, navigating LLM APIs might initially evoke a sense of unfamiliarity, as the correlation between input and output may not always be apparent in advance. When presented with a text prompt, the API endeavors to generate a text completion that aligns with the provided pattern.
To illustrate, consider the usage of the OpenAI API. Input is furnished to the API in the form of a prompt, such as: “Correct this to standard English:\n\nShe no went to the market.”
The API response will furnish the completion result as follows: `['choices'][0]['text'] = "She did not go to the market."
Despite the formidable power of Large Language Models (LLMs), they are not omnipotent. This raises a pivotal question: How can one guide an LLM to produce the desired output? Addressing concerns voiced in the LLM in production survey, issues such as model accuracy and hallucinations emerge. Achieving the desired output from the LLM API may necessitate iterative adjustments, and instances of hallucinations can occur when the model lacks specific knowledge.
To navigate these challenges, adaptation of foundation models for downstream tasks becomes imperative. One approach is Prompt Engineering, a technique that involves refining the input to align the output with predefined expectations. Various strategies, as detailed in the OpenAI Cookbook, can enhance the efficacy of prompts. Providing examples of the expected output format resembles a zero-shot or few-shot learning setting. Tools like LangChain and HoneyHive have already surfaced, offering support in managing and versioning prompt templates.
Fine-tuning pre-trained models, a well-established technique in machine learning, stands as a valuable approach to enhance the performance of your model on a particular task. While this endeavor intensifies the training efforts, it concurrently mitigates the cost of inference. Notably, the expense associated with Large Language Model (LLM) APIs hinges on the length of input and output sequences. Consequently, curtailing the number of input tokens not only optimizes model efficiency but also results in diminished API costs, as the necessity to furnish examples within the prompt is alleviated.
Model Type | Pros | Cons | ||
Proprietary Models | High Performance | Expensive APIs | ||
User-Friendly | Limited Flexibility for customization | |||
Open-Source Models | Cost-Effective | Lower Performance | ||
| Requires Technical Expertise | |||
|
External data poses a crucial dimension for augmenting foundation models, given their inherent limitations such as a lack of contextual information and susceptibility to rapid obsolescence (e.g., GPT-4 trained on data predating September 2021). The potential for hallucination in Large Language Models (LLMs) underscores the necessity of providing access to pertinent external data. Existing tools like LlamaIndex (GPT Index), LangChain, or DUST serve as pivotal interfaces, facilitating the connection or "chaining" of LLMs with external agents and data sources.
An alternative strategy involves the extraction of information in the form of embeddings from LLM APIs (e.g., movie summaries or product descriptions). Applications can then be constructed atop these embeddings, enabling functionalities such as search, comparison, or recommendations. In cases where the np.array proves insufficient for embedding storage in long-term memory, vector databases like Pinecone, Weaviate, or Milvus offer robust solutions.
Given the rapid evolution of this field, a spectrum of approaches emerges for harnessing LLMs in AI products. Examples include instruction tuning/prompt tuning and model distillation, indicative of the diverse pathways in leveraging the potential of LLMs.
Step 3: Evaluation
Within classical MLOps, the validation of machine learning models typically involves assessing their performance on a hold-out validation set, leveraging metrics to gauge efficacy. However, the evaluation of Large Language Models (LLMs) introduces a distinctive challenge—how does one discern the quality of a response? Determining the merit of a response, whether it is deemed satisfactory or lacking, becomes a nuanced endeavor in the context of LLMs. Presently, organizations are navigating this complexity through the adoption of A/B testing methodologies.
Step 4: Deployment and Monitoring
The completions generated by Large Language Models (LLMs) exhibit significant variations across different releases. For instance, OpenAI regularly updates its models to address concerns such as inappropriate content generation, including hate speech. A tangible outcome of this evolution is evident in the proliferation of bots when searching for the phrase "as an AI language model" on platforms like Twitter.
This underscores the imperative for vigilant monitoring of the evolving landscape of underlying API models when developing applications powered by LLMs. Recognizing the dynamic nature of LLM behavior necessitates a proactive approach in adapting to changes and addressing emerging challenges.
Acknowledging this need, a suite of tools has already emerged to facilitate the monitoring of LLMs, exemplified by platforms like Whylabs and HumanLoop. These tools play a pivotal role in enabling developers and organizations to stay attuned to shifts in LLM behavior and make informed decisions regarding the deployment and management of LLM-powered applications.
How to Build a Large Language Model?
The pivotal stages encompass choosing a platform, opting for a language modeling algorithm, conducting training sessions for the language model, executing the deployment of the language model, and ensuring the ongoing maintenance of the language model.
A robust, varied, and substantial training dataset is paramount for crafting tailored Large Language Models (LLMs), with a recommended size of at least 1TB. The design process for LLM models can be carried out either on-premises or by leveraging the cloud-based offerings of Hyperscalers. Cloud services provide a straightforward, scalable solution, offloading technology burdens through the utilization of well-defined services. Employing cost-effective strategies involves leveraging open-source and free language models, contributing to overall expense reduction while ensuring efficiency.
Option 1: Utilizing On-Prem Data Centers for LLMs
Leverage your on-premises data center hardware to create Large Language Models (LLMs), acknowledging the costliness of hardware components such as GPUs. Explore free Open-Source models like HuggingFace BLOOM, Meta LLaMA, and Google Flan-T5. Emerging models like HuggingFace and Replicate can serve as API hosts. Enterprises may opt for established LLM services like OpenAI's ChatGPT or Google's Bard.
Pros
- Full control over data processing, enhancing privacy.
- Customizable models tailored to specific use cases.
- Potential cost efficiency over time.
- Competitive edge with a unique, customized "secret sauce."
Cons
- Requires technical expertise and infrastructure.
- In-house model upgrades, potentially costly.
- Dependency on in-house ML professionals.
- Onboarding new hires may slow progress.
Option 2: On-Prem Hardware for Custom LLM Creation
Create bespoke LLMs using on-prem hardware:
- Utilize platforms like Anaconda for LLM building resources.
- Leverage Python to build LLM libraries and dependencies.
- Train models with TensorFlow or Hugging Face pre-trained models like GPT-2.
- Fine-tune and customize using Python based on specific goals.
Option 3: Utilizing Hyperscalers
Explore services from AWS Sagemaker, Google GKE/TensorFlow, and Azure Machine Learning for LLM creation in the public cloud. AWS Machine Learning services, Google Cloud AI Platform, and Azure Machine Learning offer streamlined processes for data processing, model training, deployment, and monitoring.
Option 4: Subscription Model
Opt for API subscriptions from providers like OpenAI, Cohere, and Anthropic.
Pros
- No infrastructure setup required, simplifying access.
- Uniform API access for integration.
- Flexibility to switch providers.
- Time and cost savings without ML Ops setup.
Cons
- Data sent to third parties may pose privacy concerns.
- Adoption challenges for enterprise customers.
- Subscription prices determined by service level agreements and pricing strategies.
- Scaled closed-source solutions may incur higher costs compared to in-house models.
Closing Thoughts
In the exploration of Large Language Models (LLMs) and LLMOps, a fusion of MLOps principles with the unique challenges of LLMs emerges. LLMOps, a toolkit for LLM applications, spans development, deployment, and maintenance. The surge in LLMOps parallels the growth of LLM visibility, exemplified by milestones like ChatGPT. Addressing challenges in making LLM applications production-ready, the paradigm shift involves choosing foundation models, fine-tuning, and adapting to downstream tasks. A dichotomy between proprietary and open-source models unfolds, while evaluation in LLMOps demands innovative methods like A/B testing. The dynamic nature of LLMs necessitates vigilant deployment and monitoring, facilitated by emerging tools like Whylabs and HumanLoop. This journey signifies a convergence of technology and operational best practices, shaping the transformative potential of Large Language Models in AI applications.
Optimizing Change Management: Customizing ServiceNow's Change Models
The business environment is changing by the second these days. In this situation, effective change management has become important for successfully completing projects. In this article, we will learn about customizing ServiceNow change models.
The Challenge
The challenge in this case was related to a Power BI project. The project required the customization of the change process model.
The Solution
This was made possible by customizing Change Management in ServiceNow according to the needs like states, tasks, and approvals. ServiceNow provides users with an effective solution to this issue. With its customizable change models, ServiceNow designs change processes regardless of how an organization needs them. With the help of this solution, businesses get greater control and enhanced efficiency.
Key Customizations
The major customizations provided by ServiceNow include the following:
- Tailored Workflows: This allows you to customize change workflows in ServiceNow so they are in line with your organization's requirements and specific project stages. Moreover, with customizable workflows, you can seamlessly transition from assessment to implementation.
- Role-Based Approvals: This customization offers role-based approvals, which are helpful in making informed and timely decisions. It also makes sure that review is done only by competent authority and stakeholders and only they can authorize changes while the work is in progress.
- Automated Notifications: With automated notifications, you can automate notifications and reminders. This keeps all the project’s stakeholders informed about progress and updates throughout the approval process. Automated notifications increase response time and reduce delays.
Benefits of Customization
There are a number of different advantages that customizations in ServiceNow change models offer to businesses. These include:
- Efficiency: These customizations enable smooth workflows and approvals, which minimizes bottlenecks and improves project timeline by increasing change execution.
- Control: With its feature of role-based approvals and automated notifications, you can strengthen your control and improve the overall project visibility. This makes sure that every decision taken regarding the project is in line with organizational policies and regulatory requirements.
- Collaboration: The tool also streamlines workflows, resulting in an environment of team collaboration. This results in effective communication and coordination when implementing a change.

Conclusion
With the customization of change models in ServiceNow change management processes become easy. It also enhances collaboration and makes sure that the project is a success. Get in touch with us today to explore ServiceNow's customization options for change management.
The Latest AI Trends in the GCC
Enhancing Business Efficiency and Insights
Artificial Intelligence (AI) is the talk of the year in the GCC, a trending topic that is reshaping industries and driving innovation. But what exactly is AI, and how can it benefit businesses? As organizations increasingly leverage AI technologies, they enhance operations, improve decision-making, and gain a competitive edge. Here’s a look at the latest practices and trends in AI within the region, areas for improvement, and how Mobiz IT can support your journey.
Current Trends in AI Adoption in the GCC
- Data-Driven Decision Making: Organizations are focusing on harnessing vast amounts of data to derive actionable insights. Reports indicate that data-driven strategies can significantly boost profitability in various sectors, particularly in retail and finance. Source: AI in the Middle East: A Catalyst for Growth
- Intelligent Process Automation: Businesses are automating repetitive tasks through intelligent process automation. By 2024, a significant percentage of organizations in the GCC are expected to automate key business processes, improving efficiency and reducing human error. Source: McKinsey
- Natural Language Processing (NLP): Arabic chatbots are gaining traction, allowing businesses to engage with customers in their native language. The demand for localized customer support solutions is on the rise, with specific applications for HR-related queries and company-specific information. Source: Arab News
- Predictive Analytics: Companies are utilizing predictive models to forecast trends and behaviors. The predictive analytics market in the GCC is rapidly expanding, enabling organizations to anticipate customer needs and optimize operations. Source: MarketsandMarkets
- Computer Vision: Industries such as healthcare and manufacturing are adopting computer vision technologies for applications like quality control and medical imaging. This trend is leading to improved outcomes and operational efficiency across sectors. Source: Frost & Sullivan
Areas for Improvement
While the adoption of AI is promising, there are areas that require enhancement:
- Skill Development: There is a pressing need for skilled professionals who can effectively implement and manage AI technologies. Addressing this skills gap is crucial for the region's growth. Source: LinkedIn Talent Solutions
- Integration Challenges: Organizations often face difficulties in integrating AI solutions with existing systems. Streamlined integration processes can improve efficiency and adoption rates. Source: Gulf Cooperation Council(GCC) AI Strategy
- Data Governance: Ensuring data quality and compliance is essential. Establishing robust governance frameworks will help organizations manage data effectively and ethically.
How Mobiz IT Can Help
At Mobiz IT, we specialize in empowering organizations to harness the power of AI through tailored services:
- AI Solutions: We offer comprehensive AI services, including predictive analytics, intelligent process automation, and natural language processing, to help you make data-driven decisions.
- Data Science Expertise: Our team employs advanced data analytics techniques to uncover insights from your data, enabling you to optimize operations and improve customer experiences.
- Automation Services: By integrating intelligent automation solutions, we help you streamline workflows, reduce operational costs, and increase efficiency.
- Collaborative Innovation: We foster a culture of collaboration by providing tools that enable cross-functional teams to share insights and work together effectively.
Conclusion
The landscape of AI in the GCC is rapidly changing, offering numerous opportunities for organizations willing to adapt. With trends such as Arabic chatbots and targeted data analytics gaining traction, businesses can significantly enhance their operations. By embracing the latest AI practices and leveraging Mobiz IT’s expertise, you can transform your business, enhance operational efficiency, and stay ahead of the competition.
For more information on how we can assist your AI journey, contact us today.
References
- Gulf Cooperation Council (GCC) AI Strategy
- Saudi Arabia’s Vision 2030 and AI Initiatives
- UAE Artificial Intelligence Strategy 2031
- Bahrain Economic Development Board - AI Initiatives
- Qatar National Vision 2030
- Oman Vision 2040
- AI in the Middle East: A Catalyst for Growth
Creating Metrics for Tracking Intake and Outtake in ServiceNow
Tracking the flow of tickets is essential for maintaining smooth operations and ensuring timely resolution of issues for any organization. Businesses often feel the need for accurate metrics to monitor ticket intake and outtake. This blog post will shed light on how to create metrics for tracking intake and outtake in ServiceNow.
The Challenge
Effective ticket management is an important aspect of operational efficiency. At Mobiz, it was needed to track tickets assigned to a group and those moving out of the queue.
The Solution
For this purpose, specific metrics were created in ServiceNow that capture these events. Creation of metric helps to monitor both workload and performance.
Defining Metrics
First of all, we identified three key events to track. These are:
- Intake: When a ticket is assigned to any Mobiz group. It also includes the tickets that are reopened.
- Outtake: When a ticket is closed or is reassigned away from Mobiz.
- Active: The current number of tickets assigned to Mobiz.
Implementation
Step 1: Create Metrics
- Intake Metric: The first step in metrics creation is to create an intake metric.
- Outtake Metric: The next step of metrics creation is to create outtake metric.
- Define Metric to track Active Incidents:
The "Reassigned to Mobiz Group" metric in ServiceNow tracks incident tickets reassigned to Mobiz IT. It first checks the 'assignment group' field. After that, based on the conditions, it creates or updates metric instances. This metric records the start and end times of these assignments and makes sure that accurate reports are generated on the activity and status of tickets involving the Mobiz Group.
Step 2: Defining Business Rules
Business Rules were used to automate the creation of these metrics based on specific conditions. These business rules ensure that there is an automatic creation of metrics whenever a ticket is assigned to Mobiz, reopened (Intake), closed or reassigned (Outtake).
Business Rule for Intake Mobiz
- Trigger: When a ticket is assigned to Mobiz or any Mobiz ticket is reopened.
- Action: Create a metric instance of “Intake Mobiz” against a ticket.
Business Rule for Outtake Mobiz
- Trigger: When a Mobiz ticket is closed or reassigned away from Mobiz.
- Action: Create a metric instance of “Outtake Mobiz” against a ticket.
Conclusion
Implementing these metrics in ServiceNow helped to accurately monitor and track the tickets coming into and going out of the queues. This step serves as the foundation to create detailed reports and enhance the process of managing tickets. In the next blog post, you will see how to use ServiceNow Performance Analytics and create detailed reports from these metrics.
If you want to learn in detail about metrics implementation in ServiceNow, get in touch with us today!
Embracing Cloud Solutions: A Strategic Shift for GCC Businesses
As businesses in the GCC rapidly adapt to technological advancements, many are reevaluating their IT infrastructure. The shift from in-house systems to cloud solutions has become essential for organizations aiming for scalability, security, and cost efficiency. With regional governments, including Saudi Arabia's Vision 2030 and Bahrain's Economic Vision 2030, prioritizing digital transformation and data-driven advancements, the move to the cloud is more relevant than ever.
Comparing In-House Systems to Cloud Solutions
Benefits of In-House Systems
- Control: Organizations maintain complete control over their hardware and software.
- Customization: In-house systems can be tailored to specific business needs.
- Data Privacy: Sensitive data can be kept on-premises, reducing exposure to external threats.
Limitations of In-House Systems
- High Maintenance Costs: Ongoing expenses for hardware, software updates, and IT staff can be significant.
- Scalability Challenges: Expanding capacity often requires substantial upfront investment.
- Limited Flexibility: In-house systems may struggle to adapt to changing business needs or sudden spikes in demand.
Benefits of Cloud Adoption
- Cost Efficiency: Reduces the need for significant upfront investments in hardware and maintenance.
- Scalability: Easily scale resources up or down based on demand, ensuring businesses pay only for what they use.
- Enhanced Security: Leading cloud providers offer advanced security measures, often surpassing what individual organizations can implement.
- Collaboration and Accessibility: Cloud solutions facilitate remote work and collaboration, allowing employees to access data from anywhere.
Microsoft Azure: A Preferred Cloud Partner
When considering cloud solutions, Microsoft Azure stands out as a robust option for businesses in the GCC. Here are some specific benefits of using Azure:
- Comprehensive Services: Azure provides a wide range of services, from computing and storage to advanced analytics and AI, enabling organizations to leverage cutting-edge technology.
- Global Reach: With data centers across the globe, including in the GCC, Azure ensures low latency and high availability for regional businesses.
- Compliance and Security: Azure offers extensive compliance features, helping organizations meet regulatory requirements while benefiting from enterprise-grade security. With Mobiz IT's expertise and Palo Alto's advanced security features, businesses can significantly enhance their protection against cyber threats.
- Seamless Integration: Azure integrates smoothly with existing Microsoft tools, such as Office 365 and Dynamics, enhancing productivity and streamlining workflows. Additionally, Mobiz utilizes ServiceNow for IT service management and Databricks for data analytics, further enhancing cloud capabilities.
Conclusion
As governments in the GCC, such as Saudi Arabia and Bahrain, focus on digital transformation and the adoption of advanced technologies, businesses must consider the strategic shift to cloud solutions. Partnering with Mobiz IT and leveraging Microsoft Azure can provide the necessary support and infrastructure to ensure a successful transition, enabling organizations to thrive in a competitive digital landscape.
The Post-FF24 Era: A New Horizon for Fintech
The echoes of Fintech Forward 2024 (FF24) in Bahrain are still ringing, and it's clear we're on the cusp of a revolutionary era in financial technology. Over 1,700 attendees from across the Gulf region and beyond converged at FF24, solidifying its position as a breeding ground for groundbreaking ideas and collaborations that will shape the future of finance.
Here's what resonated most at FF24:
The Global Financial Shift & Investing in Talents: The leaders shed light on how macroeconomic trends create exciting new growth pathways in the fintech industry. They also emphasized the crucial role of nurturing tech talent in this increasingly competitive landscape.
Regulatory Innovation Takes Center Stage: Bahrain's progressive regulatory framework for fintech, open banking, cryptocurrencies, and AI advancements was a constant theme, solidifying the kingdom's position as a regional fintech hub.
Strategic Partnerships for the Win: Several exciting MoUs, including agreements between local and international companies, were signed during the event. This signals a new wave of collaboration that will propel the fintech space forward.
The fintech landscape is evolving at a breakneck pace. To stay ahead of the curve, companies in this space need to be nimble, innovative, and at the forefront of technology. That's where Mobiz IT comes in.
Here at Mobiz IT, we're passionate about helping fintech companies navigate this exciting new era.
Our comprehensive suite of services is designed to address the unique challenges and opportunities that define the post-FF24 landscape:
Digital Transformation Partners: We help fintech companies modernize their infrastructure and processes, ensuring they're equipped to compete in the ever-evolving digital world.
Cloud Solutions That Scale: Our cloud expertise empowers fintech firms to scale rapidly, enhance security, and optimize operational costs.
AI Integration: We leverage cutting-edge AI technologies to help fintech companies improve decision-making, automate processes, and deliver exceptional customer experiences.
ServiceNow Implementation: Our ServiceNow services help streamline operations, improve service delivery, and empower fintech organizations to achieve peak efficiency.
Unwavering Cybersecurity: In today's digital world, security is paramount. Mobiz IT provides comprehensive cybersecurity solutions to safeguard your critical data and ensure the integrity of your financial transactions.
The success of FF24 and the initiatives it inspired highlight a promising, innovative, and increasingly digital future for finance. As fintech companies leverage the insights from FF24 to develop actionable strategies, collaborating with a technology leader like Mobiz IT can maximize their growth and success.
Sources:
https://www.newsofbahrain.com/bahrain/103761.html