Optimizing Change Management: Customizing ServiceNow's Change Models

The business environment is changing by the second these days. In this situation, effective change management has become important for successfully completing projects. In this article, we will learn about customizing ServiceNow change models.

The Challenge

The challenge in this case was related to a Power BI project. The project required the customization of the change process model.

The Solution

This was made possible by customizing Change Management in ServiceNow according to the needs like states, tasks, and approvals. ServiceNow provides users with an effective solution to this issue. With its customizable change models, ServiceNow designs change processes regardless of how an organization needs them. With the help of this solution, businesses get greater control and enhanced efficiency.

Key Customizations

The major customizations provided by ServiceNow include the following:

1. Tailored Workflows: This allows you to customize change workflows in ServiceNow so they are in line with your organization’s requirements and specific project stages. Moreover, with customizable workflows, you can seamlessly transition from assessment to implementation.

1. Role-Based Approvals: This customization offers role-based approvals, which are helpful in making informed and timely decisions. It also makes sure that review is done only by competent authority and stakeholders and only they can authorize changes while the work is in progress.

1. Automated Notifications: With automated notifications, you can automate notifications and reminders. This keeps all the project’s stakeholders informed about progress and updates throughout the approval process. Automated notifications increase response time and reduce delays.

Benefits of Customization

There are a number of different advantages that customizations in ServiceNow change models offer to businesses. These include:

• Efficiency: These customizations enable smooth workflows and approvals, which minimizes bottlenecks and improves project timeline by increasing change execution.

• Control: With its feature of role-based approvals and automated notifications, you can strengthen your control and improve the overall project visibility. This makes sure that every decision taken regarding the project is in line with organizational policies and regulatory requirements.

• Collaboration: The tool also streamlines workflows, resulting in an environment of team collaboration. This results in effective communication and coordination when implementing a change.

Conclusion 

With the customization of change models in ServiceNow change management processes become easy. It also enhances collaboration and makes sure that the project is a success.  Get in touch with us today to explore ServiceNow’s customization options for change management.