Streamline Your License Management with ServiceNow

Organizations often struggle to maintain a seamless license management. Mobiz is also struggling with the same issuing terms of inactive users with specific licenses and other roles to ensure better compliance and allocation of resources. When done manually, such tracking requires more time and energy.

In this article, you will learn about a solution that streamlines license reporting for proactive decision-making to optimize resources. And this all is made possible with the help of ServiceNow, Slack, and Mobiz Integration Hub. Let’s begin!

Importance of Licence Management

An efficient management of licenses is crucial for organizations to ensure optimal resource allocation and compliance. But tracking licenses manually consumes a lot of time and can be erroneous. ServiceNow completely automates the license management and gives real-time information about license statuses, user roles, and inactive users. This helps managers in making informed decisions. 

However, before moving to the solution, let’s first see the importance of license management in ServiceNow. Several roles, like ITIL, ITIL_admin, sn_customerservice_agent, and sn_customerservice_manager, each of which grant specific permissions or access levels for users within ServiceNow. By identifying inactive users and monitoring licenses, resources can be utilized efficiently and compliance with licenses can be ensured. 

The Solution

In order to manage licenses, a scheduled job script was developed that was automatically executed every Monday using ServiceNow. The scheduled script queries license statuses and user roles, and generates a thorough report. 

With the help of Mobiz Slack Integration, a message is initiated by the script in the designated Slack channel for the ServiceNow Teams Channel #sn_teams. The message gives the following details.

• Total users with specific roles (itil, itil_admin, sn_customerservice_agent, sn_customerservice_manager) along with a link to their user list. 
• The number of inactive users (itil, itil_admin, sn_customerservice_agent, sn_customerservice_manager) licenses, accompanied by a link to the inactive users list. 
• Users with (itil, itil_admin, sn_customerservice_agent, sn_customerservice_manager) licenses outside the Fulfillers group, with a link for reference.
  

Initially, in Mobiz, three different reports need to be checked. A link to the user list of that specific record is added in the message so that it is easily accessible from Slack. 

Here is how messages from the script in Scheduled Job are sent to Slack.

By doing this every Monday, the manager can see and get insights into the users who are using which license. If some inactive users are eating licensing costs, they can be easily removed simply by clicking the link in the message. Implementing this solution has yielded remarkable outcomes for our organization. 

Managers now receive timely updates on license statuses, enabling proactive license management and resource optimization. By identifying and quickly removing inactive users, compliance is ensured and unnecessary licensing costs are reduced.

Conclusion

If you also want to streamline your license management process and optimize resource allocation, then use this ServiceNow solution. Integrating ServiceNow with Slack and Mobiz Integration Hub helps you to automate license reporting and improve decision-making capabilities. 

Contact us today if you want to learn more about how to integrate ServiceNow with Slack and Mobiz Integration Hub.