Privacy Policy

Privacy Statement

At Mobiz, we are committed to protecting your privacy and ensuring the security of your data. As a Managed Service Provider (MSP) and a Microsoft Partner, we adhere to strict data protection standards, including Microsoft’s compliance frameworks, GDPR, and other applicable regulations.

This Privacy Statement explains how we collect, use, and safeguard your information when you interact with our website and services.

1. Information We Collect

A. Personal & Business Data

We may collect the following when you visit our website, request services, or engage with us as a client:

  • Contact Information (name, email, phone number, company details)

  • Technical Data (IP address, device type, browser logs, and usage data from Microsoft 365, Azure, etc.)

  • Microsoft-Related Data (tenant IDs, service requests, support logs – if applicable)

  • Support Data (troubleshooting logs, system diagnostics provided during support requests)

B. Automated Data Collection

We use cookies and tracking technologies (e.g., Google Analytics, Microsoft Clarity) to improve our site performance and user experience. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We process collected data for the following purposes:

  • To provide and manage IT services, including Microsoft cloud solutions

  • To monitor and maintain security and system performance

  • To deliver technical support and troubleshooting

  • To comply with legal and contractual obligations (e.g., Microsoft Partner requirements)

  • To improve our services and user experience

Note: We do not sell or share your personal data with third parties for marketing purposes.

3. Microsoft Data Protection Compliance

As a Microsoft Partner, we comply with:

  • Microsoft’s Data Processing Agreement (DPA)

  • Microsoft Partner Agreement (MPA)

  • Microsoft 365 and Azure Data Protection Standards

  • Microsoft’s Privacy Principles

  • GDPR and other relevant regulations

We operate under Microsoft’s Least Privilege Access model and only process customer data necessary for service delivery.

4. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access, update, or delete your personal data

  • Opt out of marketing communications

  • Request data portability (where applicable)

To exercise your rights, contact us at:
📧 Email: dataprivacy@mobizinc.com

5. Security Measures

We implement robust security protocols, including:

  • Data encryption (in transit and at rest)

  • Role-Based Access Control (RBAC)

  • Multi-Factor Authentication (MFA)

  • Regular security audits and Microsoft compliance checks

  • Data minimization and retention policies

In alignment with Microsoft, we also follow:

  • Microsoft Security Best Practices

  • Azure Security Benchmarks

  • Microsoft Trust Center Guidelines

6. Changes to This Statement

This Privacy Statement may be updated periodically. The most current version will always be available on our website.

7. Data Sharing & Third Parties

We only share data when necessary and under secure conditions:

  • With Microsoft (for license, support, or compliance purposes)

  • With subcontractors (bound by confidentiality agreements)

  • With legal authorities (if required by law)

8. Data Retention

We retain data only as long as necessary for:

  • Service delivery

  • Legal and contractual requirements

  • Security and compliance purposes

When data is no longer needed, we securely delete or anonymize it.

9. Contact Us

For any privacy-related inquiries, please contact:

📧 Email: dataprivacy@mobizinc.com
📞 Phone: (909) 453-6700
🏢 Address: 1334 Brittmoore Rd #1327, Houston, TX 77043

Thank you for trusting Mobiz with your data. We are committed to transparency, accountability, and protecting your privacy.